Complaint Procedure Training

This course teaches participants how to handle and resolve customer complaints professionally and in accordance with ISO 9001 requirements.

Main tasks:

• Managing customer complaints effectively

• Investigating root causes

• Maintaining customer satisfaction

• Reporting and closing cases properly

Course content:

• Complaint registration and classification

• Communication with customers and stakeholders

• Root cause analysis and corrective actions

• Documentation and process improvement

• Preventive measures to avoid recurrence

Comments:
Certificate valid for 3 years. Ideal for customer service, quality, and management staff.